Need to Return a product?

To return a product at Guitars United, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@GuitarsUnited.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-904-268-0338
Monday - Friday: 11 a.m. - 8 p.m. EST
Saturday: 11 a.m. - 6 p.m. EST
By e-mail: service@GuitarsUnited.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Guitars United accepts returns on merchandise from select manufacturers within 30 days. However, Guitars United reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• Future Product Purchases
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Guitars United on returned items, and Guitars United will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • Guitars United
    12644-1 San Jose Blvd.
    Jacksonville, FL
    USA
    32223

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Guitars United discretion. Please be aware that specific manufacturers have more restrictive return policies.